Lumen

First, I want to say that this is a nice apartment community. I visited a friend here several times and liked it almost immediately. That friend recommended I move here, especially since I recently accepted a job in Houston. The pricing is also more affordable compared to other apartments in the area. I applied online, but my application was declined for “insufficient rental history,” which was surprising given that I have lived in the U.S. for over five years and have paid rent consistently throughout that time as a student. The leasing agent, Nancy, requested additional rental history, which I provided promptly—only for my application to be declined again. Unfortunately, the communication and support from the leasing office have been very disappointing. Emails have gone unanswered and calls have not been returned. The experience has felt unprofessional and has left the impression that out-of-state applicants are at a disadvantage unless they apply in person. At this point, I am frustrated by the lack of response and clarity. I hope someone reviews this message and follows up, because this process has left me with a very negative impression of the leasing experience.

I moved here in May 2024, and from the very beginning, there have been constant problems. The garage gate has been broken most of the time, allowing random people to easily enter the property. There have been incidents of strangers sleeping in the lobby, wandering freely around the community, and even breaking into apartments. Since living here, I have experienced countless issues: • Car windows being smashed and cars stolen. • Tires being stolen right off vehicles in the garage. There seems to be no functioning security – either they don’t exist or they simply don’t do their job. It feels like no one is even monitoring the cameras. Package theft is constant. The lockers are broken, and the mail room door for oversized packages is almost always out of order, so boxes are often left outside. With the gate wide open, anyone can just walk in and steal them. Cleanliness is another disaster – dog waste is everywhere, and the entire property constantly smells terrible, especially during the summer heat. There have also been incidents where all the clothes in the closet became ruined and covered in mold because the air conditioning or ventilation clearly wasn’t working properly. Recently, I was left without power from 7 AM until midnight. This meant no air conditioning in the middle of the Texas summer heat, no way to cook, and no way to even use a laptop for work. I had to leave the apartment and work from coffee shops just to get through the day. Door locks around the property are frequently broken, making it easy for anyone to get inside the buildings. After living here for so long, I’m no longer surprised by anything that happens. At first, these issues shocked me, and I thought they would surely be fixed quickly. But now, I’m not even surprised anymore – something is always broken, there’s always another problem, and random people keep getting in. Before you consider moving here, I strongly recommend reading all the negative reviews from actual residents. This is by far the worst place I’ve ever lived.

As a new resident here I have to say I received exceptional service beginning with the tour facilitated by Melinda Martinez. Melinda was kind, upbeat, and professional. After the tour Melinda M, Salesian R, and Mia Orebo were just as supportive during the application process. This team of women were very dedicated and hands-on during my application process. I am immensely grateful for the support and opportunity these ladies provided and my daughter and I love our new home. Thank you! Thank you! Thank you! Sincerely Janolyn Jackson