Southtown Flats

I’ve had an extremely disappointing experience with this apartment complex. The door on the fifth floor has been broken for over six months and has still not been fixed, which raises serious safety and security concerns for residents. There have also been multiple car break-ins on the property. Management’s response has been that there is “nothing they can do,” claiming that all of the security cameras are broken. This lack of accountability and basic security is unacceptable and leaves residents feeling unsafe. In addition, maintenance work done inside my unit was poorly executed. My floor was repaired incorrectly, and the quality of the work was unacceptable. What made the situation even worse was my interaction with the front desk. When I tried to bring these issues up in person, the staff member became defensive and acted in a very unprofessional manner. I was spoken to poorly and felt completely dismissed instead of being helped. Residents should not have to repeatedly follow up on basic maintenance issues or be treated disrespectfully when voicing legitimate concerns—especially when safety is involved. I would not recommend this complex unless management makes serious improvements to maintenance quality, security, and customer service.

Living in Southtown has been amazing! The convenience of being close to everything makes daily life so easy. The apartment itself is modern, clean, and safe. Maintenance and staff have been great anytime I needed help. Definitely worth it if you like the city vibe!

I usually don't leave reviews but my experience of being at Southtown Flats has changed since moving here in July 2024, and am now moving out today. Love the area and always will. This complex has two qualities: reasonably priced and a great proximity to all fun things in Southtown. However, if you're afraid of creepy crawlers, do not move into these units. We were welcomed with roaches all throughout our time here. It was the most annoying thing ever. I'm not too afraid of them but it was time consuming to have traps out all of the time. We never welcomed guests here for this reason. I usually spread this message whenever stops me on the street and ask about what my experience has been at Southtown Flats. It's been alright. Safe neighborhood. Trove Apartments always has cops there, so the sirens can get a little noisy.